Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is marked as delivered to request a return. To be eligible, the item must be in the same condition as received — unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

To initiate a return, you must contact us first at infodragonballzkai@gmial.com. Returns sent without prior written authorization will not be accepted. The return address will be provided only after approval.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping costs are non-refundable.

We reserve the right to deny returns that do not meet our eligibility requirements.

Damages, Defects & Incorrect Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery confirmation.

Photo or video evidence may be required before a replacement or refund is issued. We reserve the right to verify claims prior to resolution.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care goods (beauty or hygiene items)

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

If you are unsure whether your item qualifies for return, please contact us before initiating a request.

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, you must return the original item (once approved) and place a new order separately.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason. Items must remain unused, in original packaging, and accompanied by proof of purchase. Return shipping costs remain the responsibility of the customer unless otherwise required by law.

Delivered but Not Received

If tracking indicates that your package was delivered but you have not received it, you must contact the shipping carrier directly to initiate an investigation. We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. However, we will assist where reasonably possible.

Refused or Unclaimed Packages

If a package is refused or unclaimed and returned to us, the customer will be responsible for return shipping fees and any restocking costs. Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to the original payment method within 10 business days.

Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at infodragonballzkai@gmial.com.