Shipping Policy

Order Processing

All orders are processed within 1–2 business days to allow for quality control, verification, and secure packaging prior to shipment. Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons, promotional events, or periods of high demand, processing times may be slightly extended. If a significant delay occurs, we will notify you via email.

Please ensure that your shipping information is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Address changes must be requested within 12 hours of placing the order. After this timeframe, modifications cannot be guaranteed.

Shipping Time

Once dispatched, delivery typically takes 5–8 business days, depending on destination and carrier operations. Delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, customs processing, carrier disruptions, or other circumstances beyond our control.

We are not responsible for carrier-related delays once the order has been transferred to the shipping provider.

Tracking Information

Once your order has shipped, you will automatically receive a tracking number via email. It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the package.

Customs, Duties & International Orders

For international shipments, customs procedures may cause additional delays. Any applicable import duties, taxes, or customs fees are the responsibility of the customer.

Delivered but Not Received

If tracking indicates that your package has been delivered but you have not received it, you must contact the shipping carrier directly to verify delivery details and initiate an investigation. We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. However, we will assist where reasonably possible.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, you must contact us within 48 hours of delivery confirmation and provide photo or video evidence. We reserve the right to verify claims before issuing a replacement or refund.

Refused or Unclaimed Packages

If a package is refused or unclaimed and returned to us, the customer will be responsible for return shipping fees and any applicable restocking costs. Original shipping fees are non-refundable.